Effective Date: [Insert Today’s Date]
At Web Durga, we are committed to transparency and fairness. This policy outlines how we handle cancellations and refund requests.
1. Project Cancellation by Client
- You may cancel a project by providing written notice.
- If work has already started, you will be billed for completed work and expenses incurred up to the cancellation date.
- In most cases, the initial deposit or advance payment is non-refundable, as it secures your project timeline and resources.
2. Project Cancellation by Web Durga
- We reserve the right to cancel a project due to non-cooperation, delayed communication, or non-payment. In such cases, no refund will be issued for the work already delivered or planned.
3. Refunds
Refunds are not issued for:
- Services already rendered (e.g., designs, strategy work, development)
- Time-based services (e.g., SEO, social media management, consulting)
- Third-party fees (e.g., hosting, plugins, ad budgets)
Partial refunds may be considered only if no significant work has begun, and at our sole discretion.
4. Non-Delivery
In rare cases where we fail to deliver agreed services due to unforeseen reasons, a partial or full refund will be considered after internal review.
5. Disputes
If you are unsatisfied, please contact us directly at contact@webdurga.com. We aim to resolve all issues fairly and professionally before considering third-party dispute resolution.